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Blue Ribbon Customer Service
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Diana Day Vision Management
Diana Day Enhance The Vision
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Ho To Have Effective Parent Conferences
Diana Day Brain Vision
Blue Ribbon Customer Service
911 For Parents
911 For Lunch Mentors
911 For Bus Drivers
Administrative Leadership Series

Blue Ribbon Customer Service

Our Community & Fellow Workers are our Customers, too!

Who Should Attend?

Choose this highly meaningful program for your district's secretaries, clerks, receptionists and anyone who is a first responder to your clientele.

Why Should I Sponsor This Program?

Exceptional customer service costs nothing yet yields enormous dividends. With budget and staff cuts, fewer people are carrying greater workloads. It's vital to support your front line people with excellent training to counteract the stress and worry that your community may be experiencing. Stress can influence unreasonable demands and short fuses.

Prove to staff that they are so valued that you will provide communication and conflict resolution training to make their difficult jobs easier. It is a wise investment for these staff that set the tone of your campus or organization.

What Will They Learn?

They will learn how to handle a difficult person in a kind and sensitive manner by using "response-ability." They will also learn how to stop arguments and manipulations by rude customers or co-workers to demonstrate their professionalism.

They will leave knowing the best way to manage a complaint and still give great service by being aware of what they say and how they say it, so they can provide efficient and excellent service to EVERYONE!

Agenda

How Long Do We Need for Training?

Optimally, we need a full day to allow modeling of the techniques and audience practice through role-play with other staff members. If you have a large campus that cannot accommodate the loss of these personnel for a full day, contact us to discuss a creative training scheduling so you are not stripped out of these valuable people.

What is my Investment Fee?

Contact our office (972-278-7773) for our reasonable rates.

Diana Day News & Events

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Permanent Press, Inc.
dba Diana Day Publishing & Training

May 1-Nov 1
P.O. Box 25953
17905 Silverlake Drive
Munds Park, AZ 86017

Oct 31-April 30
16226 North 34th Place
Suite 100
Phoenix, AZ 85032


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